Friday, March 14, 2014

Microsoft Cert or Transcript Inaccuracies? Ask For Help!

Originally written for eImagine Technology Group and posted at

I once read a calendar statement that read: "Hard work often pays off after time, but laziness always pays off now." I tell you this because I waited until the very end of December to take my second Microsoft certification exam. Sure, it wasn't a good idea and I absolutely will not be doing that again.


So, just before our holiday break, I headed into a local testing center and took my test. Results for these tests are instant, but your transcript likely will not be updated for up to 5 business days. So, I didn't think much about it until I returned from break and realized my new exam wasn't showing on my transcript. Some quick web searching uncovered that there was an email address,, with which I could address such things.

About one business day after sending in the initial request for assistance, I received a nice email that prompted for a few pieces of information:
  • MC ID
  • Street Address
  • City
  • State/Province
  • Postal Code
  • Home Telephone Number
  • Email Address
  • Prior versions of the above (if applicable)
  • GIF, TIF, JPG, BMP, or DOC copy of the exam score sheet received from the exam provider
As I had my MC ID, this was no problem. However, for those that may not have that handy, you can log in using your email address and password associated with Microsoft by visiting the MCP Portal at Your MC ID, or Microsoft Certification ID, is located near the bottom-right of this page as of this writing.

I would also like to point out that the scanned image of the exam score sheet did not support PDF and had to be kept below 100K. I find this strange for many reasons and this led to a bit more back-and-forth with them than it should have when I exceeded the attachment limit on my first pass.

After my first round of communication, something else interfered: for some reason, Microsoft's aforementioned email address began rejecting all email. I verified that it wasn't just my emails by taking to social media and searching for similar issues. After searching around a bit I found a toll-free number for my area (North America) to call: (800) 636-7544. A quick verification of my email woes led to them offering up a new email address to use: The support person assured me that they would respond to this email address the same as the other one and they were correct.

So, I resent the information along with the correctly-sized attachment to this new email address and within a few hours I received a notification that my transcript had been updated. Case: closed.

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